Looks like Walmart and Amazon are shaking things up with their return policies, and it’s a game changer for Michigan shoppers.

I don't know about you, but I do an embarrassing amount of my shopping online these days.  According to Capital One, I am not alone.

273 million Americans (80.4%) shop online.  Online shopping represents 20.1% of all retail sales worldwide as of 2024; in the U.S., online shopping represents 17.9% of retail revenue.
Amazon and Walmart returns
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This change in return rules almost makes these retail giants look generous.  But let's not kid ourselves, they're not doing it for the Michigan consumers.

Walmart and Amazon are now doing refunds without returns in some cases.  This has been happening to some extent on Amazon for a while, but Walmart has recently realized the popularity and the benefits of refunds with no return.

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This is a simple retail strategy that eliminates the need for a return if the item is too costly to ship.  Think of it this way.  If the customer is getting the refund anyway, what's the benefit of shipping a defective product back to the manufacturer?  In most cases, it is a wasted expense.

In fact, sometimes it costs more to return the item than it's worth, according to the Mirror US.

Some businesses are choosing the "refund without return" option because the process of returns can be expensive, and sometimes even cost more than the item itself.
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To be clear, this policy will not cover all items.  It will likely only cover low-priced items.  Either way, this does seem to be one of those rare win/win situations.  This will make the return process far easier in some cases while saving the seller time and money at the same time.

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