I am smarter than a Microsoft Customer Service rep about their own product?

Photos By: David Ramos/Getty Images

I have Microsoft Office on my home computer for which I am automatically billed $10 every few months or so.  I'm not sure why but, I was signed out of Microsoft Word on my desktop and couldn't edit unless I signed back in.

Problem is, I couldn't remember my password and my account email address was an OLD email address that is no longer active.  I couldn't reset my password because it would be sent to the old email account.  I tried to delete the old email to enter my current email but it wouldn't let me delete the old one.

I ended up having to call Microsoft Customer Service.  I was on the phone for about 20 minutes until I was connected with a human.  The woman told me that the ONLY way around this was to delete my entire account and create a new one, billing info and all.  Doesn't make any sense.

At the end of the call, I was so frustrated that I forgot to say "thank you" and the woman said, "you're welcome" and hung up.  UGH!

Instead of deleting my account, I did more research and what do you know, I found the answer!  You have the option to ADD an alias email and set it as the primary email address for your account.  BOOM Microsoft customer service.