I am smarter than a Microsoft Customer Service rep about their own product?
I have Microsoft Office on my home computer for which I am automatically billed $10 every few months or so. I'm not sure why but, I was signed out of Microsoft Word on my desktop and couldn't edit unless I signed back in.
Problem is, I couldn't remember my password and my account email address was an OLD email address that is no longer active. I couldn't reset my password because it would be sent to the old email account. I tried to delete the old email to enter my current email but it wouldn't let me delete the old one.
I ended up having to call Microsoft Customer Service. I was on the phone for about 20 minutes until I was connected with a human. The woman told me that the ONLY way around this was to delete my entire account and create a new one, billing info and all. Doesn't make any sense.
At the end of the call, I was so frustrated that I forgot to say "thank you" and the woman said, "you're welcome" and hung up. UGH!
Instead of deleting my account, I did more research and what do you know, I found the answer! You have the option to ADD an alias email and set it as the primary email address for your account. BOOM Microsoft customer service.